FINAL SALE & DAMAGE POLICY
Due to the unique, limited, and often one-of-one nature of our pieces, all sales are final.
No Returns, Refunds, or Exchanges
Once an order has been purchased, it cannot be returned, refunded, or exchanged. We do not accept returns for change of mind, personal preference, sizing, finish variation, or any other reason unrelated to damage occurring during shipment.
Please review all product descriptions, dimensions, materials, photographs, and other information carefully before completing your purchase.
Shipping Damage
The only exception to our final-sale policy is an item that arrives damaged as a direct result of shipping.
If your piece arrives damaged, you must contact us promptly after delivery and provide clear photographs of:
Please retain all original packaging until your claim has been reviewed.
Repair of Damaged Pieces
If shipping damage is confirmed, the piece may be returned to us for repair. We will restore the piece as closely as reasonably possible to its original condition and return it to you at no additional charge.
For approved shipping-damage claims, we will cover the reasonable costs associated with return shipping, repair, and shipment of the restored piece back to you.
Shipping damage does not automatically qualify an order for a refund or replacement. Our remedy for an approved shipping-damage claim is repair and restoration of the original piece.
Unique & Hand-Fabricated Characteristics
All of our works are individually fabricated and finished. Minor variations in surface, finish, texture, welds, patina, coloration, dimensions, or other characteristics inherent to the material and fabrication process are not considered defects or shipping damage.
By completing your purchase, you acknowledge and accept the unique characteristics of the piece and agree to this Final Sale & Damage Policy.
ALL SALES ARE FINAL.
